CPM Braxis’ commitment is to guaranteeing the delivery of services marked by high complexity and scope, on both the national and international levels, on time and on price, exceeding expected productivity and quality levels.
To do so, CPM Braxis supplies its clients with models, tools, and management certifications that guarantee deliveries with greater speed, quality and security. Ongoing investments in international certifications and methodologies guarantee the level of service and have been the key to the company’s success in the market.
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With operations in Brazil, Latin America, the United States, and Europe, 15 branch offices, 14 applications development centers and 85 service centers throughout Brazil, CPM Braxis is prepared to serve its clients fully and flexibly - onsite, onshore, or offshore. In addition, if offers a technical support structure (help desk) 24 hours a day, seven days a week.
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To serve its global clients, CPM Braxis employs a flexible delivery system that incorporates professionals in the fields of methodology and processes, service managers, and project managers, in addition to a large team that is fluent in English and Spanish, prepared to operate in complex situations such as outsourcing of ERP applications.
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The CPM Braxis team of quality assurance professionals works hand-in-hand with product managers, service managers, and project managers in frequently monitoring proposals, projects, and services. Periodic reviews allow CPM Braxis to assess the situation of each project, identify risks, and plan preventive and corrective actions. The data gathered at each stage are stored in the company's knowledge base, making it possible to monitor the performance and progress of projects carried out and the services offered by the company.
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Offering services of superior quality, based on appropriate processes that are continually reviewed and improved - that is the great challenge facing CPM Braxis. To meet it, a team of methodology professionals works directly on management and control processes, in addition to getting involved in all new projects and service agreements negotiated with clients.
Besides the most modern methodologies available in the market, CPM Braxis offers proprietary methodologies developed in accordance with the best international practices, complying with the standards of the PMI (Project Management Institute) and using as a reference the PMBOK (Project Management Body of Knowledge).
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In operation since 2005, the Management Cockpit tool has enabled CPM Braxis to implement the "Management at a Glance" concept for applications outsourcing operations. Under this management model, a set of indicators defined with each client based on the "Service Level Agreement" is controlled daily. These indicators are presented in tables that are made available to the entire organization involved in the operation, using color codes and status indicators for each situation.
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CPM Braxis follows international security best practices and procedures to protect access to strategic information and guarantee the continuity of business under any circumstances. To do so, the company invests heavily in physical and logical security management, including risk management, compliance, infrastructure, processes, and people.
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